Support

Get help

The support portal is the quickest way to reach us. You can follow your request there, add details or screenshots, and see every reply in one place. Sign in with your Atlassian account, or with just your email address.

Prefer email? Write to support@aryonforge.com and we'll open a request for you.

What to include

These details help us answer in the first reply:

• The app, and whether you use it in Jira, Confluence or Bitbucket
• Your site address, for example yourcompany.atlassian.net
• What you expected to happen, and what happened instead
• Screenshots, or the exact wording of any message you saw
• For a removed or blocked file, roughly when it happened and the issue or page. The app's audit log shows both.

Please don't send passwords, API tokens or the contents of confidential files. We never need them, and we will never ask for them.

Response times

We reply to every new request within one business day, Monday to Friday. Most questions are sorted out in that first reply.

• Urgent: an app is stopping your team from working, or doing something it shouldn't. We start on it the same business day.
• Normal: questions, setup help, or a problem you can work around. We reply within one business day.
• Ideas: feature requests and suggestions. We reply within five business days and tell you if and when we plan to build it.

Report a security issue

If you think you've found a security problem in one of our apps, email support@aryonforge.com with “Security” in the subject line, or open a request in the support portal.

• We acknowledge security reports within two business days.
• We keep you updated while we investigate and fix the problem, and we credit you once it's fixed, if you'd like.
• Please give us reasonable time to fix a problem before sharing details publicly.

We don't run a paid bug bounty programme.

Licences and billing

AryonForge apps are bought through the Atlassian Marketplace, so Atlassian handles quotes, invoices, payments, refunds and licence changes. For those, contact Atlassian, or manage your subscription in Atlassian Administration.

For anything about how an app works, ask us.

Guides

Step-by-step guides for setting up and using our apps:

• Attachment Policy Manager for Confluence

Every app has its own page, with what it does, how to use it and how it handles your data. See all apps.